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LibraryH3lp is software used by libraries, educators, and non-profits for better customer service.

Wednesday, December 30, 2009

Admin site tweaks; HTTPS widgets; and Meebo/Adium news

Gosh, it's been a long time since our last blog post! This Fall, we were kept pretty busy with growing the system to keep pace with all-time-high levels of usage. We're happy that those efforts have been successful and things are currently stable and scale well. Several news items:
  • Over the holidays, we pushed out an updated version of the Admin site. The main user-visible change is that now, you can resize the upper and lower panes in the Users, Queues, and Gateways panel. Previously, longer lists of gateways could be cut off on netbooks and lower-resolution wide screen displays. This should no longer be an issue. Long lists of users are also easier to manage, and the drag-and-drop functionality in Tree View is improved. Behind the scenes, the admin site underwent major code changes that make it easier to manage and update. Please let us know if you find bugs.
  • By popular request over on the group, secure widgets are working now, so anyone looking to integrate an embedded widget in a secure site (such as Illiad) should no longer be thwarted by mixed-content warnings in Internet Explorer.
  • Now, the less-good news. As hopefully everyone knows, recent versions of Pidgin no longer implement a part of the XMPP specification we need in order to properly end chats. We will eventually have a plugin to fix this problem in Pidgin. Additionally, the problem recently spread to Meebo, since it uses libpurple, the core part of Pidgin. Sadly, Meebo really is not a good choice for staffing LibraryH3lp queues at this time. In better news, we already have a handle on a solution that should allow Meebo and any Jabber client, even those that don't implement the needed chat state notification, to be suitable for monitoring queues. We'll update here when that is available. This problem will also spread to Adium when they publicly release version 1.4, so please do not upgrade to that version until we have our new solution in place. [edited 1/10/2010 because the upgraded routing is in place now, and all XMPP clients can now be used.]
  • [edited 1/1/2010 to clarify: Meebo Me gateways still work fine. The problem is with using the meebo.com website as the librarians' client for staffing the service.]
We wish you all a very happy New Year!

3 comments:

Anonymous said...

Hi this might be a duplicate comment. IE just bailed on me. I've been trying to add a new user to our queue (something I have done for our entire list of users last term). When I select the queue and "Add New User" I get a blank, blue pop up window that obscures the user list. It is the width of my entire screen and contains no message or readable text. I have to close it, and thus am unable to add any new users to our queue in 2010. Any suggestions welcome. Thanks.

Pam Sessoms said...

Hi Terri,

Someone else reported this bug earlier today (in private email).

It's only happening in Internet Explorer.

Switch to a different browser, like Firefox, Chrome, or Safari, and I think you'll be in good shape for adding users.

We'll fix this in IE and push out a fixed admin site soon. Several of the dialogs were doing this in IE during testing and we fixed them, but I think I just plain missed clicking the add user dialog in my IE tests!

Sorry.

Pam Sessoms said...

The weird "add user" dialog in IE is fixed. Might need to refresh the admin page. Sorry about that!