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Tuesday, January 17, 2012

Updates to Twilio SMS gateway pricing

Beginning February 1, 2012, two things will be happening with regard to Twilio SMS gateway billing.

First, we'll start assessing all existing Twilio numbers a $1/month charge. We've always said that we charge $1/month for Twilio numbers, but actually haven't up until this point. If you acquired a Twilio number prior to February 1, 2012, we will start deducting $1/month for use of that number beginning on February 1. We will be in touch via e-mail with our individual customers this week about their current Twilio SMS balance.

The bigger change to billing only affects numbers acquired on or after February 1, 2012. Any Twilio number acquired on or after February 1, 2012 will be assessed at $2/month. This modest price increase helps cover our administration costs.

The price of incoming or outgoing SMS remains the same at $0.03 per message.

These prices are good for both U.S. and Canada numbers. To date, Twilio has kept prices for Canadian numbers stable and the same as U.S. numbers. Yay!

If you are considering adding a Twilio SMS gateway to your account, please have us acquire your number before February 1, 2012 so that you'll be grandfathered into the $1/month phone charge. To set one up, e-mail us:
  • your top-level admin name
  • the queue on which you'd like to add the gateway
  • the desired area code for the number
  • (optional) a number to which to forward any voice calls
  • (optional) a custom offline message that is 140 characters or less
If you have a Twilio SMS gateway that you no longer want for whatever reason, please let us know.


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