Thursday, May 15, 2014

More webclient beta improvements... thanks to your feedback

A little over a month ago, we released a completely revamped webclient for staffing as a beta. It continues to be a big hit and it's getting better every week thanks to your feedback. We've already made one round of improvements on our main US server (regionals will get this update by next week) and wanted to share the latest enhancements.

Chats page

  • Hover over a queue's availability dot icon to see who's currently staffing and their status. You'll also be able to see the number of active chats and text messaging number for queues with an SMS gateway.
  • Compact or chat bubble view of main chat area controlled via Settings.
  • Geocoding! Guest IP addresses are links so you can quickly see where your guest is located.
  • Tag for follow-up shows you where the follow-up e-mails will be sent. 


Activity page

  • Clicking a chat gives access to full chat management functionality including transfer, send file, e-mail transcript, tag for followup, and block.
Tagging a chat for followup via Activity

  • Columns in the activity page are sortable and filterable.
Filter referring URLs to show only those containing "blog."
  • Calendar view allows for ranges by clicking on days or start/end date inputs. The start/end inputs are particularly handy for specifying ranges that span months or years.

A big thank you to everyone who provided feedback. Please keep your suggestions coming! Haven't had a chance to try it yet? Give it a spin - Main US serverCanadian serverEuropean serverSingapore server

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