- Hover over a queue's availability dot icon to see who's currently staffing and their status. You'll also be able to see the number of active chats and text messaging number for queues with an SMS gateway.
- Compact or chat bubble view of main chat area controlled via Settings.
- Geocoding! Guest IP addresses are links so you can quickly see where your guest is located.
- Tag for follow-up shows you where the follow-up e-mails will be sent.
- Clicking a chat gives access to full chat management functionality including transfer, send file, e-mail transcript, tag for followup, and block.
- Columns in the activity page are sortable and filterable.
- Calendar view allows for ranges by clicking on days or start/end date inputs. The start/end inputs are particularly handy for specifying ranges that span months or years.