Proactive texting from within the webclient for staffing

For quite a while now, we've offered proactive texting within 3mail. Now we're excited to announce that we're also offering the same feature directly within chat if you're using the webclient for staffing. 

If you have opted to include the SMS add-on with your subscription, operators can hover over the texting queue in the webclient for staffing to find the "SEND SMS" button.

Hover over your queue in the webclient for staffing

The "SEND SMS" button launches a window that asks for a phone number for the guest and a message. 

Add a phone number for your guest and a message to send

Finally, click "SEND" and you're all set. You'll see a chat with that guest appear. You can then close the chat window by clicking the X in the top, left corner or send additional messages if desired.

IMPORTANT for US customers: In order to comply with US regulations related to proactively initiating text messages to guests, you are required (if you haven't already) to email us information and supporting evidence which describes how guests will opt into receiving text messages from your organization. Typical SMS use that is already covered under your agreement with us is for responding to texts initiated by guests.

Don't have the add-on? Our text messaging add-on module is backed by Bandwidth and Twilio, two robust providers of SMS infrastructure for applications. With the add-on, you receive a standard 10-digit phone number or you can port an existing number into LibraryH3lp. Incoming text messages are handled like all other chats within the webclient interface and can be transferred, transcripts saved if desired, along with many other great features.

The add-on is available in the US and Canada. For countries outside the US and Canada, email us for availability. If texting sounds like something you might want to add to your subscription, let us know by email. We're happy to set you up with a no risk trial.