We've added a handy new indicator to each guests's chat window that lets you know at a glance how long a guest has been waiting. The indicator appears at the bottom of chats when an operator has yet to answer.
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| Guest wait time indicator |
And no worries if you aren't a fan. You can turn the guest wait time indicator off within the webclient's preferences page. You'll find the setting for this under "Chat Window Settings."
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| Webclient Preferences -> Chat Window Settings |
Don't see this new feature? To make sure you have the latest version, please clear browser cache.
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