We've all done it. Left the office in a rush and forgot to log out of chat. Doh! Now what? You don't want to leave guests hanging. The good news is that you can straighten this out pretty quickly if you have access to a computer or mobile device.
If you realize you've left yourself logged in on a computer that you cannot physically access, you can opt yourself out of your queue(s). What does opting out of a queue mean? When you are opted out of a queue, you won't receive incoming chats from guests. So it doesn't matter if you forgot to log out of chat since no chats are coming your way. Just log into the webclient from any computer or mobile device and opt yourself out of all queues. This opts you out of your queues from all locations no matter what software client you are using.
Remember the "Review staffing assignments before connecting" screen you see each time you log into the webclient? There's a "No" button you can click for each of your queues which will opt you out of that queue. For a one-click solution, uncheck the "Receive chats on ALL queues" checkbox at the bottom of the queue list and that will automatically select "No" for all of your queue assignments.
After clicking "connect now", logout as usual. Phew! All fixed. Later when you're ready for your next chat shift, you'll click "Yes" (or recheck "Receive chats on ALL queues") to opt yourself back in.
Now if you realize that you've forgotten to logout and you don't have access to a computer or mobile device, your local administrator can also opt you out of your queues so you'll want to get in touch with that admin.
Setting autologout in the webclient
Take another peek at the screenshot above. There's a section at the bottom of the screen you can use to set up autologout to avoid a forgotten login. The autologout timer will help you out if you forget to logout by automatically logging you out after a period of time (timer) or at a specific time (clock).
When autologout triggers, you will be presented with a box that both lets you know of the impending logout and lets you extend the time if needed. If you don't respond to that auto-logout prompt, you will be completely signed out within a minute.
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