At the beginning of the year, we blogged about how you can opt folks out of their staffing assignments in order to effectively remove them from chat should they forget to log out. And now we've made it even easier to force a webclient user to log out if they've forgotten to do so!
On the users management page of the admin dashboard (US, CA, EU, SG), local LibraryH3lp administrators can use the "Force Logout" button for a webclient user. That's it! Easy peasy.
One recommended follow-up after using "force logout" is meet with the user later and see if enabling the auto-logout feature in the webclient for staffing would be beneficial.
However if a user does not use the webclient for staffing and instead uses an external chat client like (like Pidgin, Adium, or a mobile app) then "force logout" will do no good because those chat clients have built-in reconnect logic which is difficult to overcome. In this case, the thing to do is go to the administrative dashboard and opt that user out of their staffing assignments on the users management page like we covered in that blog post earlier this year. That way, even though the user remains online, their availability does not affect the queue's overall availability for chat.
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