LibraryH3lp is an integrated IM/web-chat help system designed specifically for libraries. It is open-source, and hosting is available. The goal is to create a fully functional system, including queuing, routing, logging, and reporting, that will allow libraries to offer IM and web-chat services to their patrons while using nearly any staffing model, including collaborative models. LibraryH3lp has grown out of the Night-Owl collaborative IM/chat service run by libraries at UNC, Duke, and NCSU. For more information, see the project page at http://code.google.com/p/libraryh3lp/.
We are beginning to release functionality for testing. The tentative plan is to roll out functionality in stages during the spring of 2008, so that each piece of the system can be tested more-or-less in isolation. The first piece involves basic Jabber IM and web-chat, and is available now. The web chat only requires Javascript (no Flash!), and links sent to "patrons" are clickable. It was written to be very fast and responsive. We're looking for testers.
To use the web chat, sign up for an account at libraryh3lp.com using your favorite XMPP (Jabber) client, then embed the chat module in your web pages with a simple iframe. More information on setup is available at http://code.google.com/p/libraryh3lp/wiki/WebChat.
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