Monday, October 13, 2014

Webclient updates: conference room alerts, improved pinning workflow

This morning, we released a few new features in our webclient for staff.  Each of the new features is based upon feedback from you, so keep those suggestions coming!

Conference room notifications and alerts


Conference rooms now feature configurable sound notifications, desktop notifications, and alerts.

Conference room chat sounds and desktop notifications provide simple audio and visual notices of all new room messages. Every time someone sends a message, you'll hear your selected sound and see a desktop notification.

Conference room alert sounds provide a way to draw extra-special attention to a conference room message. Alerts can function like a "panic button," triggering a special sound and appearing as a bold message in the conference room. Need more help at a service desk? Sudden flurry of chats? Grab all your colleagues' attention with the Alert button or target a specific colleague by mentioning her username or nickname within your message to the room.

A conference room alert is ready to go out.

All sounds are configured independently in the Settings area. You can choose one sound for conference room messages, a second sound for conference room alerts, and a third sound for regular non-conference room chats.  You can also opt out of any or all sound notifications entirely.  For example, you may find a sound on each conference room message excessive but still opt into conference room alert sounds, so that you'll be notified when one of your colleagues needs help urgently.

Improved multi-chat workflow: proactive pinning for new chats


If the main chat workspace is occupied, new incoming chats are automatically pinned to the right sidebar.  Up to three chats will be auto-pinned.  Any additional new chats will be minimized in buddy list, with the red "new" badge.

Four active chats in view: one in main workspace and three pinned.  Conference room is minimized.

Three active chats: one in main workspace and two pinned.  Conference room is also active.



No comments: