To go with our existing AIM, MSN, and Yahoo! gateways.
I realize that since we're XMPP-based, and part of the XMPP Federation, the idea of a "gateway" to another XMPP-based service may seem a bit odd. After all, Google users can already directly reach LibraryH3lp users and queues. That's a big part of what XMPP is all about.
The purpose of this gateway is twofold: it's about presence and contacts. Using this gateway, you can maintain a presence on the Google Talk network with your existing buddy-name, and your patrons don't have to update their contacts in order to reach your service. And all the publicity you've done for your existing IM service is still valid.
As always, this is fully integrated into our queuing and routing system, so that any number of librarians can monitor the service.
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