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LibraryH3lp is software used by libraries, educators, and non-profits for better customer service.

Wednesday, October 1, 2008

RefChatter Means More Options

By now you may have heard Altarama's announcement of their new RefChatter product---providing integrated IM and web-chat into a single hosted solution---noticed that it is "LibraryH3lp Inside," and are probably wondering what it means for you, the LibraryH3lp user.

LibraryH3lp is not going away, and development is not slowing down. LibraryH3lp will continue to be supported on the blog, wiki, and newsgroup, and we will continue to encourage community involvement in the project.

What is new is that RefChatter is now available for anyone wanting a more fully supported product. With RefChatter, you can get product demos, staff training, initial product setup, and professional support---all things that are not available (and are not going to become available) from Pam and Eric. (Because (a) we have jobs and (b) our time is better spent improving the core product.)

Also with RefChatter, you get interoperability with Altarama's other products, such as RefTracker, for an integrated reference automation solution.

If you're interested in these new products, please do contact Altarama for details. Otherwise, please continue to use LibraryH3lp exactly as before. It's all about options...