As mentioned in this post from last month, we've been working on read-only permissions for your users who aren't admins.
Often, in the course of running a service, your librarians might need to locate an earlier transcript. Or, maybe you want to give other people the ability to run reports and read transcripts for quality control and training purposes without also giving them the ability to delete things or to mess around with your queues and user assignments.
Your users now have read-only access to transcripts (Monitor Activity tab, Calendar page) and can run reports on ALL queues to which they are assigned. They can login at the regular admin page to do this work.
Enjoy!
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