Both patrons and librarians now have the ability to e-mail chat transcripts to any e-mail address they specify. For the patrons, there is a new "mail" icon right inside the widget. For librarians, there is a link in the web interface.
Operators can follow the link at the top of any chat or IM and sign into libraryh3lp.com with their operator username and password. From there, they can e-mail a transcript. This is the same web page they will use to perform other tasks, such as transfer the patron to another librarian or queue.
In both cases, the transcript is sent immediately, so this is probably best done at the end of a chat.
In the patrons' widget, you might also notice we've replaced the "turn sound on/off" text control with a small image. Some of the embedded widgets in production were pretty narrow, and the text versions of the user options ("turn sound on," "pop out," and now "e-mail transcript") were long enough that we needed to find a way to save space since the text was starting to wrap in the narrower widgets. Using small icons with tooltips for continued accessibility seemed like a good way to address this.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment