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LibraryH3lp is software used by libraries, educators, and non-profits for better customer service.

Thursday, April 24, 2008

Installed JWChat

JWChat is a web-based jabber chat client written by Stefan Strigler. We've installed it here to give you another way to monitor your LibraryH3lp chats. Now you don't even need to install a desktop jabber client to use the system, just point your browser to:

http://libraryh3lp.com/jwchat/

(or use https) and login with your operator account. You'll be able to handle web-chats and IMs and get all the usual benefits of multiple-operators, routing, and transfers, all in your web browser.

Note for testing using only one computer: your "librarian" and "patron" should be in different browsers (Firefox and IE; Firefox and Safari, etc). Having both in the same browser on the same computer will be problematic.

3 comments:

calebtr said...

you all are so awesome.

Subbu said...

Hi

While installing i am getting many more problems, can you guide me how to install

Pam Sessoms said...

Subbu - are you trying to install JWChat on your own server, or just trying to use the version that is installed on libraryh3lp.com?

If you're testing chats with it on libraryh3lp.com/jwchat/ make sure you're using two separate browsers, one for the "librarian" and one for the "patron."