On the heels of recent updates to the webclient, 3mail, and admin dashboard, we're updating the chat box for guests too! We have more changes to the chat box in the works, but to kick things off we've modernized and expanded the emoji available to guests and operators during a chat.
The new emoji set is being rolled out progressively across our service regions.
- sg.libraryh3lp.com: released December 31, 2020
- eu.libraryh3lp.com: released January 8, 2021
- ca.libraryh3lp.com: released January 8, 2021
- libraryh3lp.com (main server): January 16, 2021
Emoji for Chat Box
On the guest's side, the new emoji (as with the old emoji) can be inserted into a chat via shortcuts typed as part of a chat message.
Emoji in Webclient
On the operator's side, the new emoji (as with the old emoji) can be inserted into a chat via shortcuts typed as part of a chat message or via the emoji selector in the webclient for staffing (screenshots below).
Screenshot of emoji button available for chats within the webclient
Screenshot of emoji selector dialog that appears when you click the emoji button
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