Thursday, March 20, 2025
Forcing a webclient user to log out
Thursday, March 20, 2025
At the beginning of the year, we blogged about how you can opt folks out of their staffing assignments in order to effectively remove them from chat should they forget to log out. And now we've made it even easier to force a webclient user...
Thursday, March 6, 2025
Sharing Chat on Social Media
Thursday, March 6, 2025
Social media is where lots of folks spend an increasing amount of time every day—so reaching out to guests there with great customer service isn’t just smart; it’s essential. Did you know that you can share a link that takes guests directly...
Monday, February 17, 2025
Group Chat Makes Work Easier (and More Fun!)
Monday, February 17, 2025
We're betting that you are not a fan of long email chains or waiting hours for a simple answer. If you are into those things, then this post definitely isn't for you. But if you aren't, read on! Whether you are working in the office, remotely,...
Wednesday, February 5, 2025
Updated and Expanded Queues Management Page
Wednesday, February 5, 2025
We've expanded the features available in the queues management page of the admin dashboard and given it a fresh new look! We invite you to give it a whirl (US, CA, EU, SG) and let us know of any suggestions you might have to improve it for...
Monday, February 3, 2025
Got FAQ?
Monday, February 3, 2025
Example: The LibraryH3lp FAQGuests want quick, easy answers to questions and access to information around the clock. After all, we're living in the information age right? The LibraryH3lp FAQ module is a great way to provide those answers and...
Monday, January 27, 2025
Hello? Is anyone there?
Monday, January 27, 2025
We've all done it. Left the office in a rush and forgot to log out of chat. Doh! Now what? You don't want to leave guests hanging. The good news is that you can straighten this out pretty quickly if you have access to a computer or mobile...
Tuesday, January 21, 2025
Enhancing the Guest Experience with Proactive Chat Invitations
Tuesday, January 21, 2025
Have you considered adding a proactive chat invitation to your chat snippet? Adding an invitation to your existing chat entry points can be a game-changer for maximizing visibility of chat on your web pages. We touched briefly on proactive...
Subscribe to:
Posts (Atom)
