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LibraryH3lp is software used by libraries, educators, and non-profits for better customer service.

Wednesday, February 25, 2009

Growing Pains

As many of you know, LibraryH3lp crashed last night. It was up again within minutes of our discovering it was down, but it's been so stable that this was quite a surprise. Eric has been investigating the cause, and it appears that the system is simply experiencing growing pains. This is normal, and it has happened before with different parts of the system. As LibraryH3lp gets busier, we find various limitations in different components and need to rework code in order to achieve greater levels of efficiency and scalability.

The thing is, we expected to hit our next such phase this fall, with coding to prepare for it taking place over the summer. As it is, Eric needs to stop working on new features for now and instead work intensively over the next couple of weeks getting the system in shape for this next level of use. We will do our best to keep service disruptions to a minimum (and hopefully non-existent!).

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