Here's a peek at the updated dashboard along with highlights of newly available features:
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| A text message has arrived and the operator is looking at the profile information for the libh3lp-txt queue. |
- Profiles provide free-form metadata for librarians staffing your service. You might include service tips, hard-to-find URLs, shared passwords, or canned responses.
- Use Tag for Followup when you need to follow up with a patron after the chat has ended. Followups are sent to pre-configured email addresses, which staff can see at a glance, along with an optional free-form note.
- Block unruly patrons for 24 hours.
- Avatars (e.g. the cell phone icon in the above screenshot) give queues a visual identity which helps librarians put a chat into context.
- Easily view the guest IP address and referrer URL from which the chat originated.
Of course, Transfer Chat, Email Transcript, Send File (up to 20 megabytes), and the full transcript are still available as with the previous incarnation of the chat management dashboard.
When staffing with your favorite Jabber client, all incoming chats for queues include a link to the chat management dashboard. Click that link and you're off and running! In Pidgin, it looks like this:
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| Note: You won't see this link in our webchat client since it already includes all of the features available on the chat management page for external clients. |
If you already staff your LibraryH3lp-powered service with a Jabber client, we hope you'll enjoy the enhancements. Let us know what you think! Or maybe you currently use our native webchat client and are wondering why you'd ever want to staff from something else. If so, stay tuned...
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