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Sunday, July 9, 2017

Back to the Future: Floaty Chat Window Option in Webclient

There's a new option for manual chat window layout now available within the webclient for staffing. Those who have used LibraryH3lp for many years and are familiar with the original version of the webclient for staffing will already know this feature well.

By default, the webclient for staffing automatically lays out chats in Hollywood Squares format.  That is, each open chat takes up the maximum possible real estate without overlapping another open chat. We've made automatic layout the default since it is a timesaver, allowing the operator to focus on the guest instead of window management.

However if you prefer to prevent that automatic layout from happening and would rather manage your own chat space, head over to your webclient preferences and uncheck the "Automatically arrange and size chat windows" option.

Here's an example of what you would see when there are two chats with automatic layout:

And below is what those same two chats look like with the manual layout.  The grey area is the chat space and the chats are floaty windows that live inside that chat space.  You can move and resize chat windows at will and move them around all willy nilly by grabbing anywhere in the chat window title bar.  The resize handle is located in the bottom right-hand corner of the chat window.

To ensure your browser grabs the latest version of the webclient for staffing, click the reload button while holding down the SHIFT key to clear cache before logging in.

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