![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhy3qXOSA-R7KLmc6BIQT13C61swJtqIhAc8UJoE5TXRyeUGUb6YASIDlpfJmHLcIOCLdtIGuYphfux1pGt2bxDTE4h7fJY6qYcx7eK99mK5fD_fOjytCFz_9HhT3741_1eDcXE4sAot_-5/s1600/Screenshot+2017-07-07+16.52.44.png)
As before, you can select which chats to download by clicking the checkbox for a chat in the metadata table. Or if no chats are selected, all chats displayed in the metadata table are downloaded.
We've consolidated the separate download metadata and transcript buttons into a single button that covers it all. It is the blue button you see above that has a cloud with a down arrow.
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Download selected chats button |
Click that button to unlock the goodness.
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New "Download chats" dialog for metadata and transcripts |
- Download metadata, transcripts, or both. If you opt for both, you'll get a CSV file with transcripts included. Otherwise you get a CSV file for metadata only and a ZIP file for transcripts only.
- Select which metadata columns to include in the CSV file.
- Optionally scrub the operator name from transcripts.
- Combine related transcripts when downloading transcripts only.
- Arrange transcripts in folders by queue or profile when downloading transcripts only.
chat history
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