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Monday, May 11, 2020

Curbside Pick-up and LibraryH3lp

Looking to add a curbside pick-up service? LibraryH3lp can help!  Here's how. 

Organizing Librarians

A good place to start for coordinating curbside pick-up at your library is to create a dedicated queue staffed by those folks dedicated to handling curbside pick-up. And if curbside pick-up chats should find their way into a different queue (via web or texting), operators can transfer those patrons to the operators staffing the dedicated curbside pick-up queue.

Giving each curbside pickup staff member a LibraryH3lp user account lets them chat with each other privately in LibraryH3lp for coordination of activities. And you can also create a conference room dedicated to curbside pickup for internal coordination; conference rooms provide an internal group chat area for staff.

Queues and user accounts are unlimited for both subscriptions and trials. Create as many queues and users as you'd like whenever you'd like.

Getting the Word Out to Patrons

If there's a page on your website dedicated to curbside pickup, then you'll want to create a new chat snippet that is attached to the dedicated curbside pickup queue and place its embed code on that page so that patrons can chat directly with curbside pickup folks. Just like queues and users, chat snippets are unlimited so you can create as many as you'd like and put them on as many web pages as you'd like.

If you'd like to advertise someplace you can't use a chat snippet, no worries! Chat boxes have direct URLs which you can share as links, and there is even a way to include email contact when chat is offline. This works great in emails, social media, and places where you're limited on what you can put on a web page.  


Consider adding and advertising a dedicated texting number just for curbside pick-up. Texts that patrons send to the curbside pick-up number could then go directly to your curbside pick-up staff. Text messages are handled in the same, familiar chat interface that staff use to answer web chats and come with some extra identifiers.

To initiate an OUTBOUND text message to a patron, such as to let them know their items are ready, you can do that using our 3mail module.  It is easy -- there is a "send SMS" button and the staff member enters the patron's phone number and composes their message.  If the patron responds, the rest of the conversation picks up through chat like usual.

And if you haven't tried the SMS add-on module yet for texting, we offer a no-risk trial. Contact support via email to get started today. If you opt to purchase the add-on after your texting trial, packages are inexpensive and start at just $50.

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