Leverage on-site public access computers
If you provide on-site public access computers or loan out laptops or similar devices, you can leverage them for contactless communication with your staff.
Draw Attention to Contactless Assistance with the Desktop Wallpaper
- Advertise texting and/or regular phone numbers.
- Advertise chat options.
- Draw the eye to a desktop shortcut that launches your chat service.
- Try to place the shortcut someplace where the user is least likely to cover it up once they have applications such as the web browser running on the computer.
Example desktop screenshot showing wallpaper for a library with contact information and a special chat shortcut. |
Desktop Shortcuts that Launch a Browser
Detail of wallpaper and desktop shortcut to chat box |
OK, so what web page do you send guest to with a desktop shortcut? So many possibilities...
If you'd like to keep it simple, make a shortcut that launches your chat box directly, using a simple chat box URL, with or without an offline contact overlay.
If you happen to use Chrome on your public computers, you can make a special shortcut for Chrome that adds additional variables onto the shortcut's target and opens the chat box in a small window in a specific area of the screen. If the guest has previously launched Chrome and activates the shortcut, Chrome will open the chat box the regular Chrome workspace as a new tab.
Advertise QR Codes that Guests Scan on their Phones
Guests can chat with staff using their phones as as they wander around the building. No need for a desktop or laptop computer! Guests either text their question (if you have the LibraryH3lp SMS add-on module) or use the mobile-friendly LibraryH3lp chat box which doesn't require the SMS add-on module at all.
Now for the sprinkles on top! Make it super easy for guests to chat by providing a QR code that either launches the guest's texting app or links them to your your mobile-friendly chat box URL. You'll want to print and post the QR code in strategic spots around the building. You can even include the QR code on computer desktop wallpaper as described above.
Example QR code for the LibraryH3lp tech support chat box |
Mobile-friendly chat box for phones |
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