- The availability status of your queue.
- The availability status of your operators.
- The active chats on your service.
- And if you've enabled transcripts, the live text of chats as they take place.
Sunday, April 27, 2008
New Monitoring Features
This week's update is targeted primarily at those of you who manage chat services. The biggest new feature is a revision of your queue page (libraryh3lp.com/queues/your-queue) that now shows several bits of status information in real-time. You can now see at a glance:
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3 comments:
The new features look great. Thanks for working on this... what a great product. I am going to be showing a test to the CSUF IM team in a couple of days.
Hi, my name is Rhea. I work at the ref desk at NCSU. I just tried using the new widget from home (to chat with NCSU) and noticed that patrons no longer have the option to create a personal screen handle. I have seen many patrons use this feature and they seem to respond well when we give our names. Will this function/feature be returning as the service evolves?
Thanks,
Rhea
Hi Rhea,
That's a great idea! We'll add it to the list of features to be developed.
On another note, NCSU's experience is so interesting. I don't think I ever saw any of UNC's patrons actually use that, when we had Meebo Me widgets up. Fascinating! I really like the idea of the patrons being able to tweak the widget a little bit to suit their own identity if desired.
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