libraryh3lp logo

LibraryH3lp is software used by libraries, educators, and non-profits for better customer service.

Saturday, January 26, 2019

Even more updates to 3mail

For the third straight week, we've released updates to LibraryH3lp's email module, 3mail.  We're on a roll!  For those of you not already familiar with 3mail, the 3mail module transforms a queue in your LibraryH3lp account in to a mailbox shared by all operators staffing the queue.  So if you don't already have an email solution for customer support or are looking for something different, 3mail might be just the thing!  Unlimited use of 3mail is included in all subscriptions at no extra charge.

NOTE: To ensure you have the latest, hold down the SHIFT key while clicking Reload/Refresh in your browser at the login screen.

Larger editor for drafts

The real estate allotted to the editor when creating replies to messages was a bit on the small side so we increased the editor's height for more spacious editing.

Improve message delineation within threads

We've added a splash of color to the start of each message within a thread.  There is also an expand/collapse icon to roll-up or roll-down message content.  

Additionally, we're hiding quoted content by default.  You'll see a '...' where the quoted content is hidden.  To see that quoted content inline, either hover over the '...' or uncheck the checkbox in the message header labeled, "Hide quoted content".  We're still investigating ways to make quoted content display even better, so expect more improvements to come in the near future!

Phone number auto-complete

If you've opted for the SMS add-on and have 3mail configured, you'll now see phone number autocomplete when sending text messages via 3mail.  The autocomplete suggests up to 10 matches for any 3-character or longer sequence and works much like the type-ahead autocomplete for regular email messages within 3mail or canned messages within chat.

3mail Bug Fixes

  • Can now delete attachments to drafts.

No comments: